Get in touch with our team
Support is available to help with account questions, withdrawal or deposit issues, technical faults, or general feedback. Contact our team by live chat, email or phone for prompt assistance. Use the channels below for account-related enquiries, KYC help, payment queries or site faults. Staff can walk you through deposits, bonus activation and responsible gambling tools, and assist with VIP or loyalty questions via the listed contacts. Available hours and direct email addresses are shown below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat, email, account help |
| General enquiries | [email protected] - Payments, billing and site info |
| Affiliate enquiries | [email protected] - Partner programme and payouts |
| Phone | +61 3 4127 5893 - Call for assistance |
| Working hours | Mon-Fri, 09:00-18:00 AEST - English support |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line and your up-to-date contact details to speed handling and avoid delays. Expect a full response via email and attach any relevant files to help resolve your request faster.
Contact Form
Response Time
Most support requests to Zoome are answered within one business day. For simple account or payment queries you’ll often get a reply the same day via live chat or email. More complex issues - such as KYC documents or technical investigations - may take longer depending on their nature, and we’ll keep you updated while we work on your case.
Feedback
Share feedback, suggestions or ideas to help improve Zoome. Use the feedback form or live chat to tell us what works and what doesn’t. Submissions are reviewed carefully and passed to product and support teams. Changes based on feedback are prioritised to improve site navigation, bonuses, game offerings and the overall user experience.