General Terms and Conditions

We run Zoome and these Terms and Conditions set out the rules governing use of the site and the relationship between us and account holders. The page explains user obligations, eligibility, account security, deposits and withdrawals, bonuses and promotions, dispute handling and how updates to these terms are handled. Read the clauses carefully before creating an account or transacting. Continued use of the site indicates acceptance of these terms and any updates posted on the platform.

Account responsibilities

Create a single account per person. Provide accurate and current personal details and keep login credentials secure. Notify us immediately of unauthorised access or suspected account compromise. We may suspend or close accounts with suspicious activity or breach of terms.

Verification

ID and KYC may be required before or at the time of first withdrawal. You must provide requested documents when asked. Account access may be restricted until verification is complete.

Eligibility requirements

Accounts are available to users aged 18 or over. Access may be restricted by local law. Certain countries are excluded from registration. Currency selection at sign-up determines your account currency and may affect available payment options.

Acceptable use of the service

Use the site for lawful gambling and permitted transactions only. Prohibited actions include fraud, money laundering, collusion, chargeback abuse, multi-accounting, attempting to manipulate games or platform systems, and misuse of promotions. Breaches may result in account closure and forfeiture of funds.

Bonus and promotion rules

Bonuses require opt-in where indicated and are subject to specific conditions. Bonus funds are non-withdrawable until wagering requirements are met. Typical wagering requirements apply and maximum bet limits may apply during play with bonus funds. Free spins and time-limited offers expire as stated in the promotion. Excluded games and game weighting rules apply to bonus wagering.

Deposits and withdrawals

Deposit methods include card payments, bank transfer and cryptocurrencies. Minimum deposit amounts and fees vary by method. Withdrawals require a verified account and are processed to approved methods only. Withdrawal limits and processing windows apply and are set out in account settings. You must not attempt to withdraw to unauthorised third-party accounts.

Dispute handling

Report disputes to customer support via live chat, email or phone. Provide relevant information and documentation when requested. We review disputes and respond in line with these terms. Escalation options are described in the help centre and in applicable law where relevant.

Updates to the terms

We may amend these Terms and Conditions from time to time. Changes take effect when posted on the site or as otherwise notified. Continued use after changes indicates acceptance. Check the terms page regularly for the latest version.